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    • Zofia Mode - Home

    Frequently Asked Questions

    WHAT IS YOUR RETURN POLICY?

    You can return a product within 30 days of receiving your order.

    Return shipping costs are covered by the customer.

    Exchanges are free — we will send a replacement product at no additional cost.

    All returns must include a tracking number.
    WHEN WILL I RECEIVE MY ORDER?

    Your order is processed and carefully packed within 1–2 business days (Monday–Friday).

    After dispatch, delivery usually takes 1–8 business days.

    The total delivery time is therefore 2–10 business days.
    HOW MUCH DOES SHIPPING COST?

    Standard shipping is free.
    HAVE MORE QUESTIONS?

    If you have any further questions, please contact us through our contact form or visit our FAQ page.

    We aim to answer all enquiries within 24 hours on business days.

    Customer service hours

    Monday – Friday: 09:00 – 18:00

    Saturday: 09:00 – 12:00

    Sunday: Closed

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    Contact information

    • E-mail: info@zofia-mode.com
    • Phone: +44 7830682063

    Address: Oosterstraat 64, 9502EE, Stadskanaal, Netherlands

    Company information

    • Company name: D&D Corporation B.V.
    • Trade name: Zofia Mode
    • Chamber of Commerce number (KvK): 97973378
    • VAT number: NL868309321B01
    • Registered office address: Oosterstraat 64, 9502EE, Stadskanaal, Netherlands

    Customer service hours

    • Monday – Friday: 09:00 – 18:00
    • Saturday: 09:00 – 12:00
    • Sunday: Closed

    We aim to answer all enquiries within 24 hours on business days.
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